spectrum payment extensions
Like about cyberspace companies, Spectrum increases your cable nib by 33–60% subsequently the first yr of service.
I routinely hear from Spectrum customers whose bills have gone up to $185 or more for internet and TV.
To make matters worse, the company has also raised its standard rates for existing customers by another $5 for 2023.one
All these bill hikes are frustrating when the cheapest plans for new customers get-go under $50.
Fortunately, Spectrum deals for existing customers are possible. I've tested and confirmed each discount option below.
The process is time-consuming, just you can expect savings of $five–45 per month.
How to lower your Spectrum bill
In this post, I'll testify yous 7 ways to lower your Spectrum bill every bit an existing customer:
- Phone call and negotiate a Lower Rate
- Remove unnecessary services
- Reduce equipment Fees
- Qualify every bit a new client
- Switch to a different internet provider
- Send your bill to a negotiation service
- Qualify for a low-income subsidy
Don't skip number four. It'southward a solid last-ditch choice if y'all accept a spouse or roommate.
Want to come across some success stories? Skip to the bottom to hear about reader experiences calling in to Spectrum to negotiate lower rates themselves.
Willing to switch providers for a cheaper cost? AT&T Fiber has been expanding in Spectrum's service expanse. Their base of operations plan is almost half the cost of comparable plans from Spectrum. In New York, it's also worth checking with Verizon Fios as an alternate service.
Don't take a free afternoon to spend on the phone? Consider a neb reduction app or service. Just exist extremely careful about the service fees, particularly with BillShark.
As a former phone call center company worker myself, I know a thing or ii almost navigating Spectrum'southward signup procedure and finding subconscious deals. It takes time, merely they do exist — even in 2023.
Before nosotros start, be aware that this is a time-consuming process. It'due south not guaranteed to work. In fact, about one-half of the mail I become about this post is people reporting that they couldn't go a deal, even after several calls.
But if you've got some free time today and you lot want to save $130 or more than over the next yr — proceed reading.
Here are some quick fixes to get your started:
Switch to FuboTV for sports and live Television receiver
If you lot desire to cutting the cord from Spectrum TV, the all-time replacement that ticks yet boxes for sports access and alive programming is FuboTV. They are currently offering a complimentary trial so Spectrum customers can sample the service. It's similar to Netflix, but with a focus on sports and live TV and pricing starting at $33–threescore per calendar month.
FuboTV Gratis Trial
Switch to a cheaper Spectrum alternative
Call our partner agent at (833) 438-1033 for live help choosing the cheapest Spectrum alternative. They can compare options at your address and advise which is best for your needs.
Spectrum alternatives like AT&T and Earthlink are edifice fiber speedily, cheers to increased demand for fast domicile internet post-pandemic.
As a result, you might be able to cut off Spectrum and switch to a faster, cheaper internet or Tv provider.
Save $60 per twelvemonth by using your ain router
The simplest fashion to discount your Spectrum bill is to stop paying the $5 per month leasing fee to apply their default WiFi router.
They're actually surprisingly flexible about this — just purchase your own WiFi router, render the one they gave you when you signed up, and it'll relieve you $sixty per year in leasing fees. Every bit an added bonus, you'll likely go better WiFi since the devices they provide are often used or outdated.
I've written up a step-by-footstep guide below including some Spectrum-compatible router recomendations. The TP-Link AC1750 is the cheapest reliable model and the one I personally use, but you can too consider a more user-friendly Eero system if you lot take a large home.
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Prerequisite: Understand How Spectrum Works
Earlier we start, you need some basic information about how Spectrum operates.
Like most cable companies, Spectrum uses a tactic called "introductory pricing" to sell internet service. This means that the cost they advertise is not the bodily cost of service — it's a promotional rate for the starting time 12 months or and so.
Unfortunately, this fact is ofttimes downplayed when customers sign up. In fact, if you ask a Spectrum agent what the final cost is, they will invariably say: "the standard charge per unit at the time your promotion expires."
No thing how you ask, they will exist hesitant to reveal the standard rate — or the fact that the "standard rate" can change at whatsoever time.
This actually happened recently, when Spectrum bumped the base rate for internet-simply service to $79.99 from the previous $74.99.
Thanks to this pricing strategy, Spectrum customers often don't realize their intial price is a timed promotion at all. The 33%+ neb jump is a total surprise to them.
The last pricing does somewhen show up on bills, so I've been able to rail down the current "standard rates":
| Program Name | Speed Downwardly/Up | Promo Toll | Standard Rate |
|---|---|---|---|
| Spectrum Internet | 100/10 Mbps | $49.99/mo | $79.99 |
| Spectrum Internet Ultra | 400/xx Mbps | $69.99/mo | $99.99 |
| Spectrum Cyberspace GIG | 1000/35 Mbps | $89.99/mo | $119.99 |
The plans are regional, generally divided between their "upgrade" service areas (like the Los Angeles Spectrum surface area and the standard Spectrum service surface area (mostly suburbs).
As you can see, you're looking at anywhere from ten–eighty% price hikes, depending on the promotion you signed up on (these change a few times a year).
This is the primary reason that customer bills go upwardly over time — although at that place are also instances where Spectrum'due south "electric current rate" will get upwardly for your subscription tier, or where extra fees or services might be added to your nib due to clerical errors or changing policies at Spectrum.
In order to go your bill back down, you'll need to remove services, reduce equipment costs, phone call to negotiate the rate down, and/or re-qualify for a promotional rate. I'll share some details specific to Spectrum in this article, but similar tactics work well with other cable companies like Cox and Xfinity.
You may also want to try and authorize for a subsidized program, although those plans have much slower speeds and no Tv set options.
Allow'southward become started:
Call and negotiate a lower rate
As covered to a higher place, Spectrum bills ever become up after the commencement 12 months, and then pitter-patter upwards from there as regional toll changes and fees get tacked on over time.
The solution: call Spectrum and negotiate a lower rate.
Customers who were with Fourth dimension Warner Cable before Spectrum bought them out in 2016 will think this as a tried-and-true method for reducing costs. Time Warner was very generous with promotional rates, to the bespeak that practically every client had a unique cost for their account thanks to haggling with the TMC call center.
Spectrum has cleaned that upwardly, by enforcing minimum prices and refusing to grant "new client" pricing for existing customers.
Yet, you can still reduce the rate by calling, and not just by shaving off TV packages. Hither's a pace-by-step walkthrough of how to lower your Spectrum pecker:
Step one: Set up your business relationship information
Earlier you call, have a bill handy so you can give them your account number and any other necessary information to place the account.
Speaking of accounts, make sure you've paid your most recent pecker. They won't reduce the price for y'all if you don't take an account in skilful continuing.
Also ensure that you take information on competing offers for internet service in your neighborhood — especially if it'southward a fiber service like AT&T Cobweb, which Spectrum has more incentive to undercut on pricing. These can be helpful for disarming Spectrum that yous mean business organisation about canceling.
Spectrum outages that impacted you lot is as well a good topic to have dates and notes for, since this can arrive seem more than likely that y'all will actually abolish.
Before the call, collect:
- Copy of about contempo Spectrum bill (paid to date)
- Case number for whatever past disputes you've had with Spectrum
- Price and speed for competing internet/cablevision offers in your neighborhood.
- The promo rate y'all signed up for (you'll exist request them to lucifer this).
Pace two: Call Spectrum customer service at (855) 707-7328
When you call Spectrum, your goal is to:
- Convince them that you're going to abolish if they don't give you a better rate.
- Navigate their telephone call center correctly so yous discover an agent who tin grant price reductions.
- Be polite to them personally, only limited frustration most Spectrum the visitor.
- Be exceedingly polite. If y'all worked in a call center, who would you give promos to: rude customers, or friendly ones? Nice guys end first in this procedure.
Finding the right agent is easier said than washed.
When you showtime call, you'll exist given prompts to route your call to the right department. You lot tin either go direct to the counterfoil department, or go to general customer service.
I recommend that y'all start with customer service, considering they're more probable to transfer y'all to an amanuensis with pricing power than if you go directly to cancellation.
This office is very of import: y'all need to talk to the client service or billing agent for at least five minutes earlier they transfer you lot.
This ensures that they send y'all to "retention," rather than simply giving y'all cancellation information on the spot.
Retention is where you desire to exist ultimately, because these agents take the best promotional offers and the most power to lower customer pricing. All the same, sometimes the client service amanuensis can grant your request on the spot — information technology depends on the electric current promotions, and where you call from.
Step three: Explain your asking to Spectrum client service
Quick Tip
Phone call in the morning if possible — at the cease of the twenty-four hour period, call heart agents are likely to be exhausted by a long mean solar day of angry customers. They may also exist given a limited amount of coupons per agent to placate customers, similar to how grocery store employees are oft immune to discount a certain amount of produce each solar day to keep customers happy.
Start by asking how their day is going and being friendly. Then, start in with the issue:
I'chiliad calling considering I'd like to get some help with my bill – my price recently went up quite a bit, and information technology's more than than I tin afford. I've been a customer of Spectrum for a long fourth dimension, and it'southward frustrating to encounter that my neighbors get the aforementioned service for a much lower rate. Can y'all tell me well-nigh your electric current promotions, or any other ways that I can reduce the bill?
At this point, their sales flow should require them to try to sell you a bigger Telly package, Spectrum mobile, or even dwelling phone service. Hear them out just politely decline to add together additional services or increase your cyberspace speed.
Thanks for that, it's helpful to know all the options. Part of the reason I'm calling is because another net provider is offering me a new client rate to switch to them. That said, I've been happy with Spectrum and equally you can see I've been paying my pecker on time for a long time now. Is at that place a discount you lot could attach to my net price to recover the introductory price I was paying? I'd exist happy to sign up for automatic billing if there'southward a bonus for that.
At this signal, they will do 1 of two things:
- Tell you in that location's zippo they can do.
- Offer to revert your business relationship to "intermediate pricing," which is currently effectually $59.99/month for the base of operations net plan.
For the base 200 Mbps internet-only plan, it's mutual to be able to fence it down to around $59. The $59.99 price indicate is an "intermediate" toll for entry level plan in some areas.
This is likely to be the all-time discount you'll get on an internet-only plan, so I recommend y'all go ahead and accept it if they offer it.
Step 4: Escalate to a manager to check for promo offers
If they can't reduce information technology, ask to speak to a manager, and politely repeat the higher up script.
Remember, y'all are frustrated at Spectrum — not the telephone call centre employees.
For the director, try expressing frustration about the "allurement and switch," and say that you weren't made aware of the standard rate when you signed up. This may trigger them to offering a discount, if they believe y'all are going to submit an FCC complaint.
Footstep v: Escalate to retention past requesting to cancel service
If the manager yet tin't help you, information technology's time to tell them yous want to cancel service.
Telling them you want to cancel — afterward spending five or more minutes on the phone — should trigger the requirements for transfer to the retention department.
They'll transfer you to a new agent, who ostensibly is going to help abolish your service. However, this agent has access to "retentiveness offers," and will make one last attempt to convince you lot to packet more services instead of canceling.
One time again, yous need to politely decline, and make one last request:
I understand the introductory rate is for new customers, but if I could at least get closer to it, I'd happily simply stay with Spectrum instead of going through all this trouble to switch. Practice y'all have whatsoever kind of coupon or promotion y'all tin attach to my business relationship?
This is where it comes down to luck. Some agents, on some days, will have the power to adhere a discount. Others volition non. In either example, the default is for them to merely allow you to cancel.
If you take the nerves, or are truly willing to switch to a competing provider, go ahead and follow the residue of the cancelation process. In some cases, they volition "find" a promotion in their script the last second before clicking cancel — similar to how Adobe Photoshop offers you lot iii costless months, but but if yous go through 4 of the five steps required to cancel.
Step 6: Hang up and try again later if no discounts are offered
Since promotions and coupons seem to come and become in the Spectrum call heart, you'll likely need to repeat this charade a couple times to get a consequence.
If you accept no luck with the script above, endeavour calling in the next day, or the adjacent week.
Remove unnecessary services
The easiest way to reduce your Spectrum bill is to "cut the cord" and remove actress services like cable Goggle box packages and home phone service.
Have a look at your pecker and you should run across line items for each actress service on top of internet, plus fees and equipment.
Between the DVR, receivers, and sports fees, the price of Spectrum TV adds up really fast. Some customers pay more than than $200/month for what amounts to a scattering of premium channels. In this day and historic period, that's crazy. (Spectrum Sports packages first at $84.98 including the Sports Pack add-on, and go all the way up to $188+ earlier fees and the incrimental toll of internet service in the bundle!)
Looking for a Spectrum TV alternative?
If yous want to cut the cord from Spectrum Tv set, the best replacement that ticks all the same boxes for sports admission and live programming is FuboTV. They are currently offer a costless trial and so Spectrum customers tin can sample the service. It'southward similar to Netflix, merely with a focus on sports and live Tv set and pricing starting at $33–sixty per month.
FuboTV Free Trial
The master reason people stay with Spectrum is the sports packages. However, getting sports over the internet is easier than ever. In add-on to league passes and direct subscriptions, there are a variety of streamings services dedicated to alive TV and sports, with FuboTV being the meridian player in 2023.
As for premium channels similar Starz, but Google "streaming" and the name of the channels you lot actually watch. Chances are you can get them "over the pinnacle" via a direct subscription and drop your Tv set costs dramatically.
Pro Tip: Don't change your package inside the first twelve months, it causes Spectrum to void your promotional charge per unit, and so you lot are no longer considered to be a new customer eligible for sign-up discounts.
Also accept a look at Roku, Firestick, and other streaming platforms. These sometimes have special deals and make information technology really easy to view sports on your widescreen Goggle box, regardless of who you are ownership the sports content from.
Reduce equipment fees
One of the biggest hidden costs on Spectrum plans is the WiFi router fee.
I've written a full guide to dealing with Spectrum's WiFi equipment fee hither, but here's a quick summary:
When you sign up for Spectrum, they offer yous a "free modem." This is truthful… but a scrap misleading.
The modem only "translates" your internet connection for your home devices. Yous demand a WiFi router in order to connect via WiFi. No router, no WiFi.
The catch: the WiFi router costs coin to lease from Spectrum, currently around $five per month ($60 per year) on all plans except the most expensive "GIG" plan.
So certain, the equipment is "costless" with Spectrum — merely only if you don't listen only using the net from one device, plugged into the modem with an ethernet cable (similar in the nineties).
…Plain, this is a no-go for virtually everyone.
The solution is to render the leased Spectrum WiFi router yous're using, and buy your own.
Bated from increasing your net operation, using your ain router will salvage you $60/year on Spectrum cyberspace. Considering that a decent modem and router will run you $120 or less, that's a savings of $180 over v years of service.
It also keeps y'all safe from equipment rental fee increases, which accept certainly happened before with large cablevision companies.
Save $60 per twelvemonth past using your own router
The simplest way to discount your Spectrum bill is to stop paying the $v per month leasing fee to utilize their default WiFi router.
They're actually surprisingly flexible virtually this — just purchase your own WiFi router, return the i they gave you when you signed up, and it'll save you $lx per twelvemonth in leasing fees. As an added bonus, you'll likely become better WiFi since the devices they provide are oft used or outdated.
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Spectrum-compatible WiFi router recommendations
View this folio for a full breakup on my modem and router recommendations for Spectrum:
Best Spectrum Routers Guide
For most people, where ease of use is the priority, I recommend the Arris Surfboard modem + WiFi router.
The Surfboard is very easy to use — you lot only plug information technology into the cablevision jack in your house, call Spectrum customer service to tell them the MAC accost written on the back, and you're done. It pays for itself later the first year in saved leasing fees. (I spent $150 on my setup, which is way more than than y'all demand to — just even with that, I've saved $90 over the past four years.)
If y'all want to salve even more coin, y'all can hold onto the "free" Spectrum modem and purchase only the WiFi router. The TP-Link AC1750 WiFi router is a good pick for all non-gigabit plans, and is compatible with the free Spectrum modem they provide.
However, I think virtually customers will exist happier just owning all the hardware themselves, since it saves y'all the hassle of returns or disputes with Spectrum when you move or change service.
If yous're more of a "techie," I recommend that you lot spend more and become the modem and WiFi router every bit seperate devices, to keep the setup modular and make information technology easy to add switches, smart habitation doo-dads, etc. Spectrum maintains a page of modems that they are compatible with.
Larger homes can also consider mesh WiFi setups like Eero or Google Nest. These basically come with extendors so the WiFi is distributed more evenly in your home, without the need to hard-wire a agglomeration of access points. information technology's not every bit skilful equally hard-wiring, just if you're renting, that'due south out of the question anyway.
Qualify equally a new client
Quick Tip
If yous abolish your Spectrum service for thirty days or more, you should be able to sign upward again for a new customer rate with the aforementioned business relationship login, address, name, and phone number. I've but done this once personally, I'1000 non sure how many times it tin can be repeated earlier they bother to chase you near it.
If all of the above fails you, another style to get the new client rate is to take advantage of loopholes in the Spectrum corporate process that permit yous to become "a new customer" again.
At that place are four ways to practice this:
1. Sign up under a spouse or roommates name.
This is the simplest approach, and is sometimes fifty-fifty (unofficially) recommended past Spectrum agents if yous become to ane of their store locations.
All you have to practice is abolish service, then take your spouse/roommate call and sign up under their name, telephone number, and email.
If you lease Spectrum's modem/router, yous'll need to return this get-go. If you use your ain modem and/or router, you'll just need to act like it was "left by previous tenant" when y'all phone call to give the MAC address on the dorsum of the modem (this is how they actuate new service if y'all have your own modem).
2. Sign up with a new phone number and e-mail address through a reseller.
Spectrum may notice you take the same name if y'all endeavour to sign upwardly with them directly at the same address. However, if you go through ane of their many "authorized resellers," you lot'll become the same promo rate equally signing up with Spectrum directly — but it'll be harder for them to abolish the order or observe that you're an existing customer.
The catch is that you lot must utilise a new telephone number and electronic mail address. If you don't accept a family member or friend who can help y'all out with the telephone, a service like MySudo tin can give you lot a free virtual telephone number.
Getting a second electronic mail is easy — merely brand a new account with Google, Yahoo, or the email provider of your choice.
When you lot're gear up, simply google "Spectrum authorized reseller" and pick one. You lot'll recognize them because there volition be text saying "authorized reseller" under the Spectrum logo on their web pages. All you have to exercise is abolish your existing service, and so call the reseller.
iii. Claim business relationship issues in a Spectrum store.
If yous're having issues with any of the higher up, or have already exhausted them by challenge a promo rate for many years in a row, another method that works is to create issues with your online account that force them to create a new one for you.
Again, resellers are a skilful way to do this. If you submit multiple orders through resellers nether your existing name and email, information technology volition likely crusade an outcome with your account. Go ahead and submit multiple password reset requests too for good measure.
Then, go into the Spectrum shop and claim that you had been trying to switch service, but changed your listen and want to go back to Spectrum. The problem is that your account has locked you out now, and the reset isn't in your spam folder.
Afterwards this complicated story, ask the amanuensis in the store if they can create a new business relationship tied to your phone number instead of your email. I've personally been able to unlock a new account and actress 12 months of promotional rate service by using this fob. (Your mileage may vary, it depends on the mood of the store employee.)
four. Abolish and wait 30 days.
Finally, an inconvenient method of getting a new customer rate is to abolish for 30 days. Later on that, they consider you lot a new customer and you can sign upwardly for the promo rate in a Spectrum store or via phone.
If you lot tin can survive on a hotspot or mobile tethering for a month, this is probably the simplest method. It's too a skillful gamble to try out a competiting provider like AT&T, who will typically offering a 30-day return and refund policy for new customers anyway.
Switch to a different net provider
Possibly the simplest way to get a "new customer charge per unit" for internet is to sign up as a new customer... with another internet provider entirely.
This doesn't necessarily mean switching internet service. For example, if you subscribe to Spectrum TV, you can switch to a cheaper Goggle box provider like Dish or FuboTV.
Enter an address here to start:
The bad news here is that, for about one-half of the folks in Spectrum'southward coverage surface area, there are no other options. Spectrum has a de-facto monopoly in much of the U.s., thanks to long-continuing city franchise agreements.
The skillful news is that AT&T, Ting, Ziply Fiber, and a agglomeration of other companies have actually expanded cobweb internet coverage pretty dramatically in the past couple years. So, if it'southward been a while since you last checked, now is a good time to exercise so.
The most common Spectrum culling is AT&T Cobweb (unless y'all're in New York, in which instance Verizon Fios is more common).
Switching providers takes virtually thirty minutes, but is relatively straightforward:
- Confirm options: Check for Spectrum alternatives available in your expanse by calling (833) 438-1033. Our partner agents will run your address to encounter what alternatives to Spectrum are available at your edifice, and present yous the cheapest prices.
- Schedule install: Depending on the provider, you can schedule an install straight on the phone or online. Cull an install solar day in the week before your current month with Spectrum ends. (you can check the billing engagement on your nib or Spectrum.net business relationship.)
- Abolish Spectrum: Wait until you've confirmed the new service install, then go ahead and schedule a Spectrum cancellation. (Make sure the cancellation date is subsequently the new provider'south install, only before they auto-pecker yous for the next month. Spectrum doesn't prorate bills.)
- Examination it out: AT&T and nearly other Spectrum alternatives have a thirty-day guarantee and no contract requirements. So, if the service doesn't live upwards to their promise, you can sign up for Spectrum once again equally a "new customer" after 30 days.
Send your bill to a negotiation service
Update 2023: Billshark pricing has inverse such that nosotros no longer suggest it for well-nigh customers.
It only makes sense if you have tried every other avenue, because they charge two years of savings upwardly-front... which we consider problematic since the 2d year price might not be adjusted if the provider policies have changed.
If you lot want to try it anyhow, hither are the instructions for working with Billshark to reduce your Spectrum bill:
How to upload your bill for Billshark
- Get the nigh recent copy of your Spectrum neb, either a paper copy or a PDF downloaded from your Spectrum online account.
- You tin download a PDF copy of your Spectrum pecker by logging into your account at Spectrum.net and selecting BILLING, then scrolling down to PREVIOUS STATEMENTS (seem screenshot below).
Once you have a copy of your neb, y'all can upload information technology to Billshark and they'll start calling Spectrum on your behalf to negotiate the price down:
- Go to the Billshark upload folio and select "Charter Spectrum" and "Internet."
- You'll be prompted to create a Billshark account by inbound your name, email, and creating a password.
- Next, you'll be prompted to upload your bill. You can use the most recent PDF copy from your online account, or merely send a smartphone snapshot of yous paper neb.
- Click "submit" and Billshark will contact you once they've secured a disbelieve for you.
They ask for seven days so they can conduct multiple calls, merely most readers hither report that it'south done inside two days.
While we no longer advise Billshark as a become-to for Spectrum customers, it'south worth considering for larger and more circuitous bills, particularly small business organization bills.
Qualify for a low-income subsidy
Finally, Spectrum has low-income program options. I don't recommend these because they have dramatically reduced speeds compared to their normal service; other providers offer ameliorate low-income plans in 2023.
Here are the basic plan details for their subsidy plan for verified low-income households:
| Plan Name | Speed Down/Up | Monthly Price | WiFi Fee |
|---|---|---|---|
| Spectrum Cyberspace Assist | 30/4 Mbps | $17.99/mo | $5/mo |
How to Qualify for Spectrum'south Low-Income Plan
You are supposed to simply be able to get Spectrum "Net Assist" plans if yous already participate in 1 of the following public assistance programs:
- National School Luncheon Program
- Community Eligibility Provision of the NSLP
- Supplemental Security Income (must be 65+)
Withal, at that place is a bit of a loophole for qualifying that still works for some locations in 2020–2023. In 2016, Spectrum merged with Time Warner Cable and Brighthouse Networks, two other large cable providers in the Us. This merger was a bit controversial at the time, as watchdogs viewed it as anti-competative for the broadband market place.
As a result, Spectrum agreed to a diversity of terms in guild to become the merger approved past the FCC: 2
- Provide data-cap-free service.
- Expand high-speed broadband to 2 1000000 new locations.
- Provide subsidized plans to qualifying households.
Because the qualification is tied to the user address rather than the user's name or business relationship, time to come residents of the same building can often call and sign upwardly for the Help program… even if they have a loftier income, or don't participate in the required programs.
To check if this applies to your location, you tin can just call Spectrum directly and ask if your address still qualifies for the Assist plan. It'due south not likely, but some readers have reported this still happening in 2020–2023. If information technology works, you lot go decent 30 Mbps internet for only $17.99/month. Even so, since three years take passed since the merger terms, this price is no longer protected by the strict limits that originally applied.
Reader Success Stories
Did these tips help you negotiate a lower charge per unit with Spectrum? If so, delight drop a line and let me know so I can share your story with future readers.
Share your story
Here are electric current success stories shared by our readers:
Jameson! I called and had my promotional rate reinstated in under fifteen minutes! It merely took talking to two different guys before the second granted me my quondam rate. I told him I wanted to cancel and he told me "retention is the magic word."
Brady Thousand., April 2023
Took about an hour and they transferred me iii times. Finally got to the retentiveness guy and nicely explained to him that AT&T was offering me the aforementioned internet speed for half the cost. He said he could requite me the new client deal of $54.99 for the 500 Mbps (two Years). That brought my nib downwards $25 since I was paying $80 for the 300 Mbps. I told him kindly I've been a loyal client for over five years now and never missed a payment. The key was too be nice. Thanks for whoever created this script, information technology legit works.
John M., March 2023
It worked and it was rather simple. Spectrum increased my bill about two months ago to $74.99. I have autopay so I just got wind of it afterwards the 2nd charge.
I chosen today and got a pleasant gentleman on the phone. I told him I cannot beget the new price so if he cannot assistance, I will need to cancel. He mentioned the promotion of bundling with tv/ cell simply saved me the antics. I told him I'd like to cancel and was transferred to that department.
The lady was very pleasant, immediately said "let me run into what deals I can find; there is something for sure." She immediately stated she can do $54.99 which I agreed too. Every bit the discussion progressed, I tried my luck in asking her if she can do $49.99. She put me on a 5 min agree to speak with her supervisor, and to my surprise, she agreed to $49.99.
Took me all of 25 minutes full. I honestly practise recall I got lucky. She even added at the stop "anytime your bill goes upwardly $10-fifteen dollars or whatever the amount, don't hesitate to call the states, at that place are always promotions." The key is to exist transferred to retentions/cancellations and basically state something along the lines of "I don't want to abolish but I Take to."
Samantha I., September 2022
Thank y'all sir for the tips. It didn't work for us merely then my wife called back and did her Karen voice. That seemed to exercise the trick and the second person we talked to was very helpful. They reduced the bill by $10.
Shawn R., Baronial 2022
Success! I have net-only service and am not interested in adding whatever services. My 12-month intro promo expired and cost raised $25 per calendar month, so I messaged on Spectrum'due south chat asking for a price decrease. They refused.
I establish this page and read the info, and I called customer service to inquire to go back to the original pricing. She said there was nothing they could do. I said that I am not particularly tied to Spectrum and noticed that Cincinnati Bell has a 2-yr promo, faster internet speed, for the same price so I'thousand considering that. I asked if they would consider cost matching. She transferred me to a specialist. He chatted with me about working from home, etc. I stayed friendly and did not rush him.
He tried to sell me on additional phone and cable fees, I permit him talk me through all of it but politely declined. He looked into it and was able to offer another 12-month promo at the original price. 25 minutes full on the phone!
Kimberly, September 2021
Thanks for the tips. It took over an hour on the phone merely they gave u.s.a. a promotion and knocked $50 off our monthly bill. My wife attributes information technology to her screaming "cut the cable" from the living room while the rep and I were talking ;)
Glenn G., July 2021
Dude so this was an amazing folio to observe, I read through to what pertained to me and information technology absolutely worked. I talked to a man when I get-go called that was pretty much like 'yyeeaahh nothing I can do, ya wanna abolish?' And I'm similar whatsoever dude, $80 dollars a month for net? You know that's outta control.
So I literally waited 45 minutes to speak to the side by side cancellation person, and just read some stuff on this page and made a mental annotation of some key things. Such as, information technology'due south not the agent, information technology'southward the company. I also really like spectrums internet and don't really want to start the hassle of switching, seriously.
And then the lady hooked me up with some adept deals, all because we had a laugh in the beginning of our chat nearly commercials and how stupid they are. She told me near this pandemic program that I applied for and got approved in similar 10 minutes. So all in all, I went from paying $80 a month for WiFi to $15 bucks. Bro, you saved me thanks!!
Ashley Grand., June 2021
Later on being denied by 4 agents and spending ii+ hour on the phone, persistence finally paid off. I even went to the Spectrum shop and got turned abroad. These agents are well trained, know exactly what to say to go you off the telephone, try to get you to upgrade and are firm in proverb no.
I finally got a overnice gentlemen in the retention department, I didn't even have to say much and he simply offered to renew my pecker at the promotional rate of $59.99/mo for another twelvemonth.
I am so happy that it worked merely it sucks I have to practice this once again in a year. Don't give up, keep trying with different reps and eventually you lot'll become the unicorn rep that is willing to help. Thanks and practiced luck all!
Helen D., June 2021
Got my pecker reduced in 5 minutes below what I was paying the previous month after my beak shot upwardly by twenty%. Being patient, calm, and welcoming on the phone goes a long fashion. Biggest underrated tip though, call in the morning.
Kevin H., May 2021
Thank you then much for this article! Extremely helpful! Gave Spectrum a phone call this Sabbatum forenoon at 7:50 am and the beginning representative was and then kind and really really fabricated a lot of efforts to attempt and assistance me but at 8:17 am she apologized several times saying that she tried her best merely the organization would non let ler make any changes to lower my rates that increased from $64.98 to $79.98 for internet only. Although they keep saying that paying $9.99 for the Spectrum Vocalism (that I never used) is helpful to continue the lower prices. So I gently asked if possibly talking to someone else from a unlike section could work and she transferred me to the Retentiveness department correct away.
I was on concord from eight:18am to 8:38am when a second representative quickly confirmed my phone number and provider and so I knew she would offer me their mobile services which I had to kindly declined 3 times!! Then she decided to cut to the end maxim "well if y'all don't bring your mobile it's gonna be a $10 off disbelieve." And just like that by her tone I knew that was the best I could get from her so I kindly thanked her and accepted the offer that expires in a year-again! Fourth dimension: viii:56am.
Then yes, you need a lot of patience and fourth dimension. Not the $twenty discount I expected but $10 is better than zippo, right!
Andresa Z., April 2021
This article was terrific! I called on a Mon night, followed your tips and ended up going from $79.99 for my internet to $59.99 for the next 12 months. I did take to hold for almost an hour in full fourth dimension betwixt all the agents but the $240 over the side by side 12 months savings volition ease that pain.
I didn't enquire for the manager, just I did hang on to customer service for 5 minutes. They transferred me over to the retention department after I said that I couldn't pay $80 a month and would demand to cancel. I but followed the advice to stay really overnice, mind to their spiel and so politely pass up the upgrades all the style through. It worked great! Took a lot of patience though because the whole process lasted nearly an hour due to long wait times. But like I said before, I called on Mon night. Even so worked.
Lisa M., Mar 2021
I called and went right to "Remove services" department and they gave a $20 credit for internet only for adjacent 12 months. Was very easy! Full general customer service department did not offer that.
Nick N., Feb 2021
I but used my own adaptation of these scripts and information technology worked out. Thank you, Lord! Ultimately, they lowered my bill (for just cyberspace, nada actress) from $79.99 to $59.99 per month.
Originally I spoke to a customer service rep who tried to get me to bundle cyberspace with new services to "save me money," simply all of her options increased my bill and she couldn't exercise anything to actually lower it. I politely declined and asked for a supervisor. She transferred me. I explained my state of affairs to the supervisor (i.e. that I enjoyed having Spectrum but couldn't afford the $15/month increase) and she said she couldn't do anything for me. I and so told her I understood and asked her if she could assistance me cancel my account with them. This was a risk, but I had already decided I was truly going to cancel if they didn't offering a discount, so I said it with conviction and conviction. She said she couldn't assistance me cancel only she could transfer me to someone who could. That got me to the memory department. The person I spoke to tried to get me to add speed/services in order to "give me options" and I heard him out, but politely declined all the extras. Nosotros eventually settled on the aforementioned internet speed, with no service additions for a "promotional price" of $59.99/month for 12 months.
My bill has steadily increased from the new customer toll of $49.99 to $79.99 over two years. That seems almost criminal to charge me $30/month More for the same services when I've been a loyal, pay-on-time client for years. Especially now, during the hard times with COVID-nineteen lay offs/remote learning.
Anyways, I'm happy for their memory section and I'm happy most the $20/month savings I'll be getting. That's $240 over the next year and it only took me about thirty minutes of time on my twenty-four hour period off. Cheers for this article - it actually helped!
Gabrielle G., Jan 2021
Nil helped regardless of who I spoke to, then I returned my DVR receivers. If enough individuals would abolish service Spectrum they would reduce prices. I merely saw a promotion (January 2021) where Spectrum would pay up to $500.00 to buy out a contract then new customers could switch. By turning in my cablevision receivers for 30 days I now qualify for new client rates. Non merely by doing this Spectrum will lose 1 calendar month of income, but now they are giving me the reduced rate that they originally refused. Of course I have to do this every yr. If you cull to turn in your receivers, I recommend giving upwards cablevision in December. Cable serial take a hiatus due to Christmas programs and usually doesn't start back up until late January. Whatever you decide, good luck!
Gayle L., Jan 2021
I followed this guide, merely and so added my own spin on it, mentioned some other services and stuff I've cancelled recently. Talked to a general CS rep first, no dice, asked for manager, no dice, she transferred me to retentivity department after I mentioned because switching to AT&T. Then 20 infinitesimal queue time to get transferred to that department. And simply a few minutes later of talking she said she'd put me dorsum on my $59.99 charge per unit (only increased to $74.99). So a savings of $180 a twelvemonth for forty minutes of my time.
Jason CK., Jan 2021
Merely used your advice to lower my cyberspace neb $twenty! I'll exist getting another twelvemonth of a promo rate - thank you!
Becca K., Jan 2021
This is amazing, just WOW. I am calling today wirh my new-establish knowledge and confidence! December 2019 I got Spectrum internet at my beach house. I went in that location 2 times before Covid hit and have not been there since February.
Susi F., Jan 2021
But got mine lowered from $74.99 to $59.99 using this script. Thanks!
Anonymous., Dec 2020
Tried to get my mothers Spectrum bill down from $131.00 to a reasonable sum due to her very low income. She is 93 & living on $700 a month. Nigh they would practise is a lousy 20.00 a month. Pathetic. Even Directv will offer new customer packages for a limited fourth dimension to Existing 93 yr one-time customers. Poor customer service.
Anonymous., Dec 2020
Y'all can't downgrade from normal cyberspace to internet assistance you'd take to disconnect for xxx days. However at that place is a lower speed option for the same price that you tin can downgrade to called everyday low price or elp.
Bearding., Dec 2020
Wanted to share my feel trying the negotiation route. I called their direct line (866.892.0019) and the first rep said "hell no." So I asked for a director similar you recommended. The manager said the same thing. And so, I said fine, let's cancel my service. Bam: retention transfer. The lady in retention said no trouble at all, nosotros can arrange the bill back to $l. (I was paying close to $70!!!) She was super nice and I'll definitely practise the same next year. Cheers for the tips!
Dan W., 2020
Hey, read your article five times before making my phone call. Thanks for all the tips... I got my pecker for TV/cable and internet down to $99.55, it actually merely took one call. I was paying $172 earlier. They put me on a plan that just has my favorite channels and some local stuff I wanted.
Jimmy A., 2020
I didn't await much calling just the amanuensis actually helped me become a $thirty deal for cyberspace and telephone without actress costs on top. They said if y'all tin can prove SSI information technology's not problem. I was calling for my mom. She'south using Netflix and 20mb internet now and very happy to save the $60 per calendar month she was paying!
John R., 2020
So, we're snowbirds and obviously this is a "pain in the b**" for net service. I chosen to complain and just got the regular schpeel most our promo price being out of date. They charge us $15 per month for seasonal hold which I think is crazy, merely any. Comcast at our other habitation is even worse. Finally got through to retention later on 2 calls this morning and they gave us a $65.99 price (was $69.99 before). Not certain if that's worth the time but wanted to share our experience.
Dan & Angela., 2020
Reader not-so-success stories
Here are some write-ins I've had about this post that aren't success stories, but withal comprise useful information:
Ofttimes Asked Questions
Why can't I get the $49.99 Spectrum price as an existing customer?
Spectrum merely offers the $49.99 per calendar month internet program for new customers, significant customers who have not had Spectrum service in the last thirty+ days. One time you've been a customer for 12 months, you are no longer eligible for the $49.99 price, which is a promotional rate used to attract new customers. You may exist able to extend the promotional rate, or at least reduce your current bill, past calling Spectrum's retentivity department and comparing the price to another offer in your neighborhood.
Does Spectrum offering discounts for seniors or veterans?
Spectrum does not have discount programs or promotions for veterans or seniors at this fourth dimension, but they sometimes treat these demographics more favorably on the phone when evaluating the demand to dispense a retention offer. As with other customers, the cardinal is remaining calm and emphasizing competing offers from other internet providers.
Is it possible to lower my spectrum bill?
It is possible to lower your Spectrum bill by either removing services, calling and requesting a new promotion, or bundling additional services to bring down the overall cost per-service. You may also be able to qualify for subsidized plans for low-income households, or temporarily reduce the monthly cost while out of town by placing the account on hold.
Does Spectrum offer deals for existing customers?
Spectrum offers a diverseness of deals for existing customers, but they are all incentives to add together additional services like TV, phone, or mobile service. These deals are merely cheaper if you were already purchasing the extra service from another provider at a higher price, in which instance consolidating all services under Spectrum tin relieve money. Spectrum does not have promotional internet-merely prices for new customers.
Source: https://www.connectcalifornia.com/internet-service/lower-spectrum-price-existing-customer
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